Industrial and Intellectual Property
-
Effect of complaint management on loyalty versus probability of ending relationship [2009]
- Category:
- Capítulos de libro
- Authors:
- Rodolfo Vázquez Casielles , Ana María Díaz Martín , Leticia Suárez Álvarez
- Date:
- 01 of January of 2009
- It Is a Part of:
- Advances in Tourism Destination Marketing: Managing Networks