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-
Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship [2010]
- Category:
- Artículos
- Authors:
- Ana María Díaz Martín , Leticia Suárez Álvarez , Rodolfo Vázquez Casielles
- Date:
- 01 of January of 2010
- It Is a Part of:
- Psychology & Marketing