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Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies [2012]
- Category:
- Artículos
- Authors:
- María Concepción Varela Neira , Víctor Iglesias Argüelles , Rodolfo Vázquez Casielles
- Date:
- 01 of January of 2012
- It Is a Part of:
- Service Industries Journal