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Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth [2016]
- Category:
- Artículos
- Authors:
- María Concepción Varela Neira , Víctor Iglesias Argüelles , Rodolfo Vázquez Casielles
- Date:
- 01 of January of 2016
- It Is a Part of:
- Service Business