Industrial and Intellectual Property

  • Effect of complaint management on loyalty versus probability of ending relationship [2009]

    Category:
    Capítulos de libro
    Authors:
    Ana María Díaz Martín , Rodolfo Vázquez Casielles , Leticia Suárez Álvarez
    Date:
    01 of January of 2009
    It Is a Part of:
    Advances in Tourism Destination Marketing: Managing Networks