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  • An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance [2013]

    Category:
    Artículos
    Authors:
    María Leticia Santos Vijande , Ana María Díaz Martín , Leticia Suárez Álvarez , Ana Belén del Río Lanza
    Date:
    01 of January of 2013
    It Is a Part of:
    European Journal of Marketing