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  • Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies [2012]

    Category:
    Artículos
    Authors:
    Rodolfo Vázquez Casielles , Víctor Iglesias Argüelles , María Concepción Varela Neira
    Date:
    01 of January of 2012
    It Is a Part of:
    Service Industries Journal