Search Results

  • The effects of customer age and recovery strategies in a service failure setting [2010]

    Category:
    Artículos
    Authors:
    Rodolfo Vázquez Casielles , María Concepción Varela Neira , Víctor Iglesias Argüelles
    Date:
    01 of January of 2010
    It Is a Part of:
    Journal of Financial Services Marketing