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  • Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship [2010]

    Category:
    Artículos
    Authors:
    Rodolfo Vázquez Casielles , Leticia Suárez Álvarez , Ana María Díaz Martín
    Date:
    01 of January of 2010
    It Is a Part of:
    Psychology & Marketing