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  • Effect of complaint management on loyalty versus probability of ending relationship [2009]

    Category:
    Capítulos de libro
    Authors:
    A. M. Díaz-Martín , Leticia Suárez Álvarez , R. Vázquez-Cas
    Date:
    01 of January of 2009
    It Is a Part of:
    Advances in Tourism Destination Marketing: Managing Networks