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  • The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context [2008]

    Category:
    Artículos
    Authors:
    María Concepción Varela Neira , Víctor Iglesias Argüelles , Rodolfo Vázquez Casielles
    Date:
    01 of January of 2008
    It Is a Part of:
    Service Industries Journal